Shipping Policy

PURE-OX – Shipping Policy

 

Thank you for shopping with Solar Cleaning Store. We are committed to delivering your solar panel cleaning equipment, tools, accessories, and supplies safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–5 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or high-demand periods, processing times may be slightly extended.

Shipping Methods & Delivery Times

We offer reliable shipping services through trusted carriers. Estimated delivery times are:

Delivery times are estimates and may vary depending on location, weather conditions, or carrier delays.

Shipping Costs

• Shipping fees are calculated at checkout based on the order weight, dimensions, and delivery destination.
• Free shipping promotions may be available for qualifying orders and will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Customers can use the tracking number provided to monitor the progress of their shipment.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, or local regulations. If an item cannot be shipped to your location, you will be notified before order fulfillment.

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit:

1. Contact us within 7 days of delivery or the expected delivery date.
2. Provide your order number and supporting photos (if applicable).
3. We will work with the shipping carrier to investigate and resolve the issue promptly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Solar Cleaning Store is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Delivery Delays

While we strive to meet estimated delivery times, Solar Cleaning Store is not liable for delays caused by:

• Weather conditions
• Carrier disruptions
• Natural disasters
• Public holidays
• Other circumstances beyond our reasonable control

Contact Us

For questions regarding shipping or order status, please contact us:

Solar Cleaning Store
Email: [Your Email Address]
Phone: [Your Phone Number]
Website: [Your Website URL]

Thank you for choosing Solar Cleaning Store. We appreciate your business and are committed to providing a smooth and reliable delivery experience.